Frequently Asked Questions
What to know before using our services
Here are the most frequently asked questions from our customers. From calling to arrange an inspection/repair, to placing an order, to delivery & installation to registering warranties. We can certainly help. If your question is not here, please feel free to contact us on 01934 522490 or use one of our contact forms below.
Repairs
Here are the most frequently asked questions from our customers. From calling to arrange an inspection/repair, to delivery & installation, to registering warranties.
We repair many appliances including washing machines, washer-dryers, tumble dryers, dishwashers, cookers, ovens, range cookers, hobs, extractor hoods and other plumbing works where required.
Yes! Our engineers are gas safe registered and can repair any natural gas appliance including dual fuel appliances, ovens, cookers and rangecookers.
NEW: We are now repairing LPG appliances that are in permanent dwellings.
For information on our gas safe accreditation, view more.
We inspect a range of leading brands including AEG, Baumatic, Beko, Belling, Bosch, Candy, Creda, Electrolux, Gorenje, Haier, Hoover, Hotpoint, Indesit, John Lewis, Kenwood, Leisure, LG, Miele, Montpellier, Neff, New World, Proline, Rangemaster, Samsung, Sharp, Siemens, Smeg, Stoves, Tricity Bendix, Whirlpool, White Knight, Zanussi & More!
Can’t see your brand appliance in the list? Please check with us today by calling 01934 522490
No. Whilst we’ll offer you an AM or PM slot at the time of the call, you will receive a 2 hour timeslot text message the day before your appointment. With regular updates on the day.
Yes. Where we supply and fit a spare part, there is a 90 day guarantee against failure due to faulty manufacturing or defect of the parts (including VAT and labour costs)
Please note there is no warranty where we have not supplied the spare part(s) in any event. For example where you (the customer) has provided the spare part and we have fitted it.
A repair to an appliance which involved the removing foreign objects from the appliance which was causing a fault, carries no warranty.
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Deliveries & Installations
If you have purchased from us following a call out or over the phone, we advise you if an item is in stock, or if it is out of stock, the delivery lead time on it. We then schedule with you a preferred delivery/installation date and preferred time slot.*
If you have purchased from our website, we ask you at the checkout to make additional notes of your preferred day and time of delivery. We do our upmost best to honour your preferred date and time and confirm this once your order has been submitted.* For circumstances we cannot change or out of our control, we may not be able to deliver on your preferred date or at your preferred time. We will contact you immediately to explain and re-arrange for a schedule that suits you.*
*Confirmation of delivery/install to be done during working hours. Mon-Thurs 8am-5pm, Fri 8am-4pm or Sat 9am-1pm.
If you have purchased the installation & removal package, yes our engineers disconnect your old appliance and safely dispose it.
No. Any masonry or carpentry works needs to be arranged by you and completed prior to installation by our engineers.
Please note, the refitting of integrated appliance door fronts is included when the installation package has been chosen.
Yes. Our engineers bring along the necessary connecting cables and hoses but only if the installation & removal package has been chosen/paid for during the ordering process
If you have purchased a gas appliance from us with the add-on for us to install and remove the old appliance, you will need to ensure that the Hot Zone i.e. the area between the hob or cooker and above it, must be clear of any inflammable materials. These include wallpaper, wood panels etc.
Yes. We distribute delivery notes with every appliance sold. One is for you, signed by our engineer(s) and one is for us, signed by yourself. We expect an occupant to be at the delivery address so the appliance(s) can be signed for.
Please note, if there is no occupant at the delivery address and there is a failed delivery, you may be charged for the failed delivery. More information regarding ‘customer not present’ scenarios can be found on our terms and conditions page.
Warranty & After Care
All the appliances we supply are new and will come with a minimum 1 year manufacturer warranty. Manufacturers warranty can range from 1-5 years dependant on manufacturer. The warranty period will be explained to you at the time of purchase and again at delivery/installation.
The appliances we sell are designed for a domestic environment not a commercial one. This does not affect your statutory rights.
All warranty repairs are performed by the manufacturer or one of its appointed agents according to their terms and conditions.
Note: If you purchase a Montpellier, Iceking or Rangemaster Rangecooker appliance from us, we are the authorised repair agents and will most likely be appointment, should any issues arise with your appliance within the warranty period.
No. Whilst we cannot arrange the appointment for you, we can advise you on contact details of the manufacturer or things to check before booking a service call.
Yes. If you have gone ahead with a repair, an invoice will be sent to you after the works have been completed. Payment is usally taken after the completion of the repair.
If you have purchased online, you will recieve a receipt and order note with the amount paid. Upon delivery/installation, an invoice will be presented to you.
